Govern customer conversations
Integrate WhatsApp sales interactions with CRM so enquiry ownership, response SLAs, lead ageing, follow-ups and conversion become visible.
WhatsApp → Lead → Opportunity → Follow-up → Booking
Connected hospitality operating layer
One intelligent context across the entire hotel journey.
StayTwin gives every guest stay a persistent operating context that connects conversations, hotel policy, workflows and system actions without replacing the PMS, CRM, RMS or POS.
StayTwin is not
- A replacement PMS
- A standalone chatbot
- A guest app only
- A black-box AI
- An intelligence layer above the PMS
- A controlled execution and orchestration engine
- A multi-channel journey layer
- A governed operating model with human control
Three execution pillars
Govern conversations. Make execution visible. Converse with hotel data.
The platform combines customer engagement, sales governance and connected hotel intelligence in one controlled layer.
Make every call visible
Enable CRM-integrated calling with AI-generated summaries, call disposition, follow-up commitments and next-best actions.
CRM Call → Conversation → AI Summary → CRM UpdateConverse with hotel data
Connect PMS, CRM, RMS, POS, CRS, finance and loyalty for prompt-based reporting and governed next actions.
Hotel Systems → StayTwin AI → CXO Insight → ActionPersistent guest operating context
One thread from enquiry to post-checkout loyalty.
Enquiry & Offer
Intent captured, availability checked and an approved offer generated.
Negotiation & Reservation
Policy-controlled pricing followed by source-system booking confirmation.
Payment & Pre-Arrival
Secure payment, ETA, preferences and optional identity readiness captured.
In-Stay & Checkout
Service routing, digital settlement, feedback and loyalty workflows coordinated.
Architecture principle
Enhance existing technology. Do not replace it.
StayTwin separates conversation intelligence from transactional authority and coordinates source systems through governed APIs and workflows.
StayTwin coordinates. Hotel systems remain the source of truth.
Executive discussion
Where should StayTwin create measurable value first?
Start with a focused workflow, connect the required systems and prove revenue, productivity or governance impact before expanding across the hotel estate.